Legal Documents

Terms of Service, Privacy Policy & Refund Policy

Terms of Service, Refund Policy, and Privacy Policy

Please read these policies carefully.

Terms of Service

Welcome to Nela Academy! These Terms of Service ("Terms") govern your use of our services, including but not limited to expert guidance for European universities, personalized application support, visa assistance, and pre-departure and on-arrival support in Europe ("Services"). By using our Services, you agree to these Terms.

1. Core Services

Nela Academy provides the following Services to students:

  • Expert guidance for European universities.
  • Personalized application support.
  • Visa assistance for European destinations.
  • Pre-departure and on-arrival support in Europe.

2. User Accounts

Students do not need to create an account to use our Services. However, you may be required to provide personal information to access certain Services.

3. Content Ownership

Nela Academy may provide materials such as guides, templates, or resources to assist students. These materials are owned by Nela Academy and are provided under a limited, non-exclusive, non-transferable license for personal use only. You may not reproduce, distribute, or commercialize these materials without prior written consent.

4. Service Guarantee

While Nela Academy strives to provide the best possible support, we do not guarantee university admission or specific outcomes. Admission decisions are ultimately made by universities and depend on factors such as academic performance, qualifications, and other criteria beyond our control. We guarantee our commitment to delivering high-quality Services as described.

5. User Responsibilities

By using our Services, you agree to:

  • Provide accurate and truthful information at all times.
  • Avoid falsifying documents or misrepresenting your qualifications.
  • Communicate promptly and honestly with Nela Academy.
  • Adhere to all applicable laws and regulations.

6. Limitation of Liability

Nela Academy is not liable for any outcomes resulting from university decisions, visa rejections, or other factors beyond our control. Our liability is limited to the extent permitted by law.

7. Changes to Terms

Nela Academy reserves the right to update these Terms at any time. Continued use of our Services constitutes acceptance of the revised Terms.

Privacy Policy

Nela Academy is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.

1. Data Collected

We may collect the following types of personal information:

  • Name, email address, and contact details.
  • Educational history, grades, and qualifications.
  • Visa and passport information.
  • Any other information necessary to provide our Services.

2. Data Use

We use your personal information to:

  • Provide and improve our Services.
  • Communicate with you regarding your applications and inquiries.
  • Ensure compliance with legal and regulatory requirements.

3. Data Sharing

Nela Academy does not share your personal information with third parties except in the following circumstances:

  • With universities or institutions as required for your applications.
  • With government authorities for visa processing.
  • When required by law or to protect our legal rights.

4. Data Security

We implement industry-standard security measures, including encryption and secure storage, to protect your data from unauthorized access, disclosure, or misuse.

5. Cookies and Tracking

Our website may use cookies or similar tracking technologies to enhance user experience and analyze website traffic. You can disable cookies in your browser settings, but this may affect website functionality.

6. Your Rights

Under GDPR, you have the right to:

  • Access, correct, or delete your personal information.
  • Object to or restrict the processing of your data.
  • Request a copy of your data in a portable format.
To exercise these rights, please contact us at info@nela.academy.

Refund Policy

Our refund policy is designed to be fair and transparent. Please review the following conditions carefully to understand our policy regarding refunds.

1. Refund Eligibility

Refunds may be issued under the following circumstances:

  • Service cancellation by Nela Academy.
  • Non-delivery of a specific Service as agreed.
If Nela Academy fulfills its obligations as outlined in the Terms of Service, no refunds will be issued.

2. Non-Refundable Items

The following fees or services are non-refundable:

  • Application fees paid to universities or third parties.
  • Any fees associated with services already rendered.

3. Refund Process

To request a refund, please contact us using the provided info@nela.academy email. Include your name, contact information, and a detailed explanation of your request. We will review your request and respond within 3-10 business days.

4. No Guarantee of Outcomes

Refunds are not provided based on university admission decisions, visa rejections, or other outcomes beyond Nela Academy's control.